People don’t like change, but change comes anyway. In this episode, Dr. Christopher Fasano, with Breanna Neerland of Kwik Kill Pest Control, digs deep into the benefits of working with family, advocating for technology, and the many benefits of efficiency. They discuss the role of education in providing excellent customer service and how the organization, Professional Women In Pest Management (PWIPM), is bringing women to the forefront of the pest control industry.
13:19 Overcoming the resistance to change and making technology work for your business
17:30 The role of software in facilitating a business to scale and grow
22:14 Why educating clients about the importance of pest management builds relationships
25:04 Ensuring all staff feel like they’re part of the family
27:58 The growing number of women in the industry
Useful links from this week’s show:
The Pest In Class podcast from FieldRoutes is your destination for hearing insight, inspiration, and stories from fellow pest control industry leaders and entrepreneurs. Pest In Class host Amanda Salvatore will interview a new leader each episode as FieldRoutes celebrates the success of its customers while delivering software solutions to help them along their growth journey.