Exemplary customer service is king in the field service industry. It can be easy to let things slip when things get busy, but don’t forget that customer retention is good business. Customer
acquisition can cost up to five times more than customer retention, so it’s worth investing in
strategies that will prevent your customers from melting away when things heat up. So when
the weather gets warmer and the calls flood in, ensure you and your team have the tools to
make hay this summer.