Active Listening and the Apprenticeship Advantage in Pest Control

Zach Boardman is helping pave the path, one he happened upon, for others with HomeShield Pest Control’s apprenticeship program.

“This is probably what I'm most passionate about because I came up the same way," says HomeShield’s director of technical operations. 

The assigned routes and inspections, Boardman says, gives apprentices "their own little book of business."

"Providing them a vehicle to really learn how to manage not only the customer, but manage themselves and their time and just grow into it," he says. "It's incredible."

Hear more from Boardman in this discussion with Pest in Class podcast host Amanda Salvatore:

• [9:41] Why the customer’s experience is always right

• [11:39] HomeShield's apprenticeship program

• [17:26] The impact of FieldRoutes on customer relationships

To hear more stories from the pest control industry, subscribe to Pest in Class on Apple Podcasts, Spotify, or Amazon Music, or subscribe on YouTube to watch episodes. And as always, FieldRoutes welcomes your review and rating.