16: Coach ’Em Up: Controlling The Chaos With Sheri Spencer Bachman

Sports teams and athletes benefit from the guidance of a knowledgeable coach. Can pest control teams? Absolutely. Sheri Spencer Bachman, the owner of Pest Control Business Coach, is patrolling the sideline for them, converting her knowledge gathered as owner of Spencer Pest Services into strategies and techniques that can help a pest control business thrive. "I help pest control business owners remove the chaos out of their business and allow themselves to function as business owners instead of having the business own them,” Bachman says.

In this Field Famous episode with the host, Dr. Christopher Fasano of FieldRoutes, listen or watch as Bachman discusses:

• 1:30 Her family landing in the pest control business and why she fell in love with it.

• 4:52 The importance of culture, people, and training in a pest control business.

• 10:44 Learning the lessons that helped Spencer Pest Services grow.

• 12:45 Strategies for making changes to systems and processes work for a pest control business team.

• 20:35 How to maximize recurring revenue. 

• 24:56 Driving retention with not just customers but team members.

• 28:00 The changes in pest control strategies – and the terminology.

• 33:26 Tailoring her work with pest control companies.

• At 36:18, Bachman plays the Field Famous Rapid Round to close the episode.

Useful links from this week's show:

• PestControlBusinessCoach.com

• Kolbe.com

• BeFieldFamous.com

• FieldRoutes.com