Top 10 Answering Services for Pest Control Businesses in 2025
Disclaimer: The information below is accurate as of October 2025.
Every missed call in the pest control industry can mean a lost customer and missed revenue. Homeowners and commercial clients often need urgent help with pest problems and expect immediate responses.
An efficient call-answering service ensures you never miss inquiries during or after business hours.
In this guide, we will highlight the 10 best phone answering services for pest control companies and compare features, pricing, and benefits to help you meet your business needs and improve customer satisfaction.
1. Avoca AI
Avoca AI represents the cutting edge of customer service technology for pest control businesses, combining advanced artificial intelligence with the personal touch that homeowners expect. As a trusted FieldRoutes partner, Avoca AI delivers an intelligent workforce that transforms how pest control companies handle every customer interaction.
The platform goes beyond traditional answering services by providing 24/7 AI-powered customer representatives that don't just answer calls—they actively convert leads, support existing customers, and seamlessly integrate with your operations.
What sets Avoca AI apart is its proven track record: customers see an impressive 12% increase in booking rates within just three months, along with a 62% higher Net Promoter Score compared to conventional call centers. The AI workforce eliminates abandoned calls entirely by automatically routing overflow to instant handling, ensuring no customer is ever left waiting. For pest control business owners, this means capturing every emergency rodent call, termite inspection request, and seasonal service inquiry without the overhead of hiring additional staff.
Key Features:
AI-powered 24/7 customer service representatives with instant response capabilities.
Seamless FieldRoutes integration with automatic booking, rescheduling, and CRM updates.
Real-time coaching and analytics to train and optimize your human team's performance.
Intelligent call routing based on technician availability and service requirements.
Live transfer capabilities to human agents when needed for complex situations.
Advanced lead conversion technology that turns inquiries into booked appointments.
Pricing:
By inquiry, with customized plans based on call volume and business needs.
Best for:
Forward-thinking pest control businesses ready to leverage AI technology for superior customer experience, higher booking rates, and operational efficiency without sacrificing the personal touch customers expect.
2. Voice for Pest
Voice for Pest stands out as the only phone system designed exclusively for the home services industry, with deep expertise in pest control operations. As a dedicated FieldRoutes partner, Voice for Pest offers an unparalleled integrated voice solution that transforms how pest control companies manage customer communications from coast to coast. Their complete system goes far beyond introductory call answering—it provides intelligent call routing that identifies priority sales opportunities and routes them to your most skilled team members, ensuring high-value leads never wait in a queue.
The seamless FieldRoutes integration delivers powerful features, including account screen pop, click-to-call functionality, and automatic noting that saves your team countless hours of manual data entry.
Voice for Pest's commitment to the pest control industry is evident in their industry-trained support team, who understand the unique challenges of managing seasonal call spikes, emergency pest situations, and route scheduling. With nationwide coverage and cutting-edge AI-powered features recently introduced to the platform, Voice for Pest offers pest control companies a sophisticated yet user-friendly phone solution that grows alongside their business.
Key Features:
Industry-specific phone system with deep FieldRoutes integration for screen pop and auto-noting.
Intelligent call routing that prioritizes new sales opportunities and matches calls to skilled staff.
Mobile phone integration with caller ID masking, call recording, and seamless field communication.
AI-powered features, including voice isolation and noise removal for crystal-clear conversations.
Omni-channel communication capabilities supporting phone, SMS, and email.
Complete systems integration with billing software and payment processing.
Pricing:
By inquiry, with scalable solutions for businesses of any size.
Best for:
Pest control operators are seeking a comprehensive, industry-specific phone solution that integrates deeply with FieldRoutes to streamline operations, improve customer experience, and maximize team efficiency across all locations.
3. Pest SOS
Pest SOS delivers far more than a typical call center—they serve as a complete operational growth partner specifically for the pest control industry. As a valued FieldRoutes partner, Pest SOS provides a comprehensive support system that addresses the full spectrum of office operations, from sales and scheduling to billing reminders and CRM implementation.
What truly distinguishes Pest SOS is their team of industry-trained professionals who don't just answer phones—they log directly into your FieldRoutes account, sell subscription services, handle complex customer service interactions, and schedule appointments straight onto technician routes as if they were sitting in your office.
Operating 24/7/365 with USA-based agents and Spanish language support, Pest SOS has refined customer service into a science through years of handling thousands of pest control calls. They understand precisely what potential customers need to hear to make buying decisions. Whether you're an owner-operator ready to scale without hiring overhead, a mid-sized company experiencing growth pains, or a multi-location business needing standardized processes across branches, Pest SOS provides the flexible support that adapts to your specific needs. Their consulting services, CRM training, and business audits add even more value, helping pest control companies optimize operations and improve their bottom line without the complexity of managing in-house staff.
Key Features:
24/7/365 USA-based contact center with direct FieldRoutes login and complete system access.
Complete sales, scheduling, and customer service handling with subscription setup capabilities.
Comprehensive operational support, including billing reminders, invoice follow-ups, and payment processing.
CRM training and implementation services with ongoing optimization and team coaching.
Growth consulting with business audits, lead generation support, and hiring assistance.
Flexible service models from overflow support to full-service office management solutions.
Pricing:
By inquiry, with customized packages for overflow support, full-service management, or consulting services.
Best for:
Pest control companies at any stage—from owner-operators scaling their first business to multi-location enterprises—who want a true operational partner that handles office work professionally so they can focus on service delivery and strategic growth.
4. AnswerConnect
AnswerConnect is a reliable answering service designed to help pest control businesses manage and answer calls, even during after-hours or periods of high call volume. With 24/7 live answering, it ensures that no urgent calls from homeowners or potential customers go unanswered. AnswerConnect also integrates well with CRM systems, making it easy for pest control companies to capture leads, schedule appointments, and follow up with callers efficiently.
Key Features:
24/7 live call answering with appointment scheduling and follow-up.
Custom call scripts tailored to pest control services and business needs.
CRM integration for seamless lead management and customer tracking.
Bilingual call handling to assist both English and Spanish-speaking callers.
Pricing:
By inquiry.
Best for:
Pest control businesses that require round-the-clock live answering and efficient dispatching for emergency calls.
5. Ruby Receptionists
Ruby Receptionists is one of the most well-known virtual receptionist services, offering live answering with a friendly, professional tone. For pest control businesses, Ruby helps ensure that no customer call, whether a routine inquiry or an emergency call after hours, goes unanswered. Their team is skilled in answering calls promptly, handling scheduled appointments, and delivering messages with accuracy and speed. Ruby is particularly valuable for small businesses that need customer support without hiring in-house staff.
Their ability to integrate with CRM systems ensures incoming calls and customer details flow seamlessly into pest control software, keeping communication smooth and organized.
Key Features:
Live, US-based virtual receptionist service is available during business hours and after hours.
Customizable call handling scripts to reflect your pest control business’s voice and values.
Appointment scheduling, call forwarding and callback features.
Mobile app for call tracking and on-the-go management.
Pricing:
The service starts at $245/month for 50 receptionist minutes, with additional plans available.
Best for:
Pest control companies that prioritize customer experience need professional, personable call answering with appointment scheduling features.
6. PATLive
PATLive is a reliable call-answering service designed to help small businesses manage high call volumes and urgent calls. Pest control companies can benefit from PATLive’s 24/7 availability, ensuring potential customers and emergency calls are never missed. This timely help not only meets immediate needs but also significantly enhances customer loyalty, as customers are more likely to trust and remain loyal to dependable and responsive businesses.
The service offers live answering with scripts tailored to your business needs, making it easy to handle inbound and outbound calls professionally. Their team can manage appointment scheduling, dispatch urgent requests, and provide follow-up messaging to homeowners or commercial clients. With CRM and calendar integrations, pest control business owners can stay organized and responsive without additional manual effort.
Key Features:
24/7 live answering for inbound and outbound calls.
Custom call scripts and real-time call handling adjustments.
Appointment scheduling and dispatching services.
Bilingual agents are available for diverse customer bases.
Pricing:
The service starts at $235/month for 75 minutes, with additional plans available upon inquiry.
Best for:
Pest control businesses with fluctuating call volumes need scalable, professional customer support and emergency call handling.
7. Smith.ai
Smith.ai is a virtual receptionist service offering live call answering and AI-powered chat solutions. It provides efficient call handling, lead qualification, appointment scheduling, and follow-up support for pest control businesses. Smith.ai's responsive and tailored subscription models provide a helpful service that integrates effectively into pest control operations. Smith.ai integrates with CRM platforms and dispatching tools, making it easier for pest control business owners to capture potential customers and manage service calls.
The service is ideal for exterminators and pest control companies looking for bilingual support, 24/7 availability, and quick responses to urgent calls. Its combination of technology and live agents helps streamline operations and improve customer satisfaction.
Key Features:
24/7 live answering with AI chat integration.
Appointment scheduling and lead capture.
CRM and calendar integrations for seamless workflow.
Bilingual agents and outbound call-back capabilities.
Pricing:
Starts at $292.50/month for 30 calls (virtual receptionist, cheaper for AI receptionists), with custom plans available by inquiry.
Best for:
Pest control companies that need smart, automated support, professional live answering, and CRM integration.
8. Davinci Virtual
Davinci Virtual offers professional virtual receptionist services for small businesses, including pest control companies. They provide live call answering, appointment scheduling, and call forwarding services, ensuring pest control businesses never miss urgent calls or potential customers. Hiring an in-house receptionist can be a significant financial burden due to salaries and hidden fees. In contrast, Davinci Virtual's answering service offers a cost-effective alternative with greater flexibility and better customer support.
Their services are US-based, with options for bilingual support, making them a strong fit for pest control companies serving diverse communities. Davinci also provides dedicated phone numbers and supports both inbound and outbound calls, which is ideal for businesses that handle high call volumes and need help managing customer inquiries and emergency calls.
Key Features:
Live call answering and appointment scheduling.
Call forwarding and voicemail management.
Custom greetings and dedicated business phone numbers.
Bilingual receptionist support and outbound call handling.
Pricing:
From $129 for 50 minutes, with more flexible plans based on call volume and business needs.
Best for:
Pest control businesses that require a professional presence with custom call handling and dedicated phone numbers for client communications.
9. ReceptionHQ
ReceptionHQ provides a live answering service to help small businesses and pest control companies manage incoming calls efficiently. With 24/7 availability, they ensure that pest control businesses never miss emergency calls or potential customers after hours.
Their virtual receptionist service includes call forwarding, appointment scheduling, and message taking, all customizable to fit your business needs. ReceptionHQ also offers bilingual support and integration options with CRM systems to streamline follow-up communication and improve customer satisfaction.
Key Features:
24/7 live call answering and message taking.
Appointment scheduling and call forwarding.
CRM integrations for smooth follow-up processes.
Bilingual receptionists for broader customer support.
Pricing:
From $25 per month for basic message taking, with plans available for different call volumes and service levels.
Best for:
Pest control businesses seeking reliable after-hours coverage and seamless integration with existing CRM tools for professional customer support.
10. AnswerForce
AnswerForce is a US-based call-answering service that helps pest control companies handle high call volumes, including after-hours and emergency calls. They provide live answering services with friendly, professional virtual receptionists who can manage inbound and outbound calls, schedule appointments, and dispatch urgent calls to the right team member. This makes it an excellent solution for pest control businesses looking to improve customer satisfaction and reduce missed calls.
Key Features:
24/7 live answering with appointment scheduling and dispatching.
Bilingual virtual receptionist service for English and Spanish callers.
Integration with CRM systems to streamline lead management.
Custom scripts and call handling tailored to business needs.
Pricing:
By inquiry, with tiered packages based on call volume and service complexity.
Best for:
Pest control businesses that need full-time live call handling and fast response for urgent calls and emergency pest control services.
Why Do Pest Control Businesses Need a Call Answering Service?
Pest control companies often experience high call volumes during peak seasons when infestations like termites, roaches, and bed bugs surge. Managing urgent phone calls, scheduling follow-ups, and handling after-hours inquiries becomes challenging for in-house teams. Each missed call represents a missed opportunity for new customers and lost revenue.
A reliable pest control answering service ensures that incoming calls are answered promptly, no matter the time of day. This improves the customer experience and helps pest control business owners focus on service delivery without worrying about call handling.
The most sophisticated solutions—particularly those offered by FieldRoutes partners like Avoca AI, Voice for Pest, and Pest SOS—go beyond basic call answering to provide industry-specific expertise, advanced technology integration, and exhaustive operational support that standard answering services simply cannot match.
Benefits of using a professional service:
With 24/7 availability, your business never misses urgent calls or after-hours requests.
Efficient lead capture and appointment scheduling that integrates directly into your CRM.
Enhanced customer experience with bilingual support, professional scripts, and timely callbacks.
Learn how automation tools, such as those in our pest control customer service solutions, can further streamline communication and reduce missed calls.
What Should You Be Looking for in a Pest Control Business Answering Service?
Choosing the proper pest control answering service can make all the difference in customer satisfaction and lead conversion. Pest control businesses need providers who can handle high call volumes, manage urgent calls, and integrate with existing workflows for maximum efficiency.
24/7 availability: Your pest control business should never miss emergency calls or after-hours inquiries. Look for a provider that offers round-the-clock live answering with quick response times.
Professional support: Having professional support available is crucial for handling pest control emergencies. This enhances customer satisfaction and loyalty, ultimately contributing to business growth.
Industry-specific knowledge: An answering service familiar with pest control services will sound more professional to callers. They should understand common issues like termite infestations and seasonal pest problems. FieldRoutes partners bring deep pest control industry expertise that generic answering services lack.
Appointment scheduling and lead management: The best call-answering services will directly handle appointment booking and lead capture. This reduces the need for manual follow-up and keeps your pest control business running smoothly.
Integration with existing pest control software: Look for call center services that sync with your CRM and dispatching tools. Integrations with platforms like FieldRoutes enhance workflow and streamline customer management.
Affordable pricing and scalability: Providers should offer flexible pricing plans that suit small businesses and growing pest control companies. As call volumes increase, scalability ensures the service meets your business needs.
Learn how integrating these features with FieldRoutes’ pest control software can elevate your customer experience and reduce missed calls.
How FieldRoutes Enhances Call Answering Services for Pest Control Businesses
A reliable call-answering service is only part of the solution. To fully maximize customer satisfaction and operational efficiency, pest control businesses need integrated tools that streamline communication and follow-up. FieldRoutes offers features that perfectly complement your call-answering services, turning every inbound inquiry into a business opportunity.
FieldRoutes partners like Avoca AI, Voice for Pest, and Pest SOS are specifically designed to maximize these integrations, offering deeper functionality, industry expertise, and seamless workflows that standard answering services cannot provide.
When you choose a FieldRoutes-integrated partner, you benefit from:
Seamless CRM integration:
Automatically log call details and customer information into FieldRoutes’ CRM for quick access and tracking. This ensures your pest control business keeps all customer interactions in one place, helping with future follow-ups and service calls.Lead Management Tools:
Capture potential customers from answered calls and track them through the sales funnel. This feature makes it easy to convert inquiries into new customers. Learn more about FieldRoutes Lead Management Tools.Automated Follow-Ups:
Send follow-up emails, text messaging, or calls to ensure no lead slips through the cracks. This automation helps your business respond promptly and maintain customer engagement.Smart Appointment Booking:
FieldRoutes syncs with answering services to schedule jobs automatically based on technician availability. This reduces manual work and ensures timely pest control services. Discover FieldRoutes Appointment Booking.Customer Portal:
Clients can view scheduled services, reschedule, or make payments online without needing to call again. This gives homeowners convenience and boosts customer satisfaction.
Discover how combining these features with a professional pest control answering service can transform your customer experience and grow your business.
It’s Your Turn Now
Every missed call can mean a lost opportunity for your pest control business.
Using a professional call-answering service ensures more bookings, improves customer satisfaction, and keeps urgent calls from slipping through the cracks. Combining these services with the right pest control software further elevates your business efficiency.
Before choosing a call-answering provider, assess your business needs. Consider factors like call volume, after-hours coverage, appointment scheduling capabilities, and CRM integrations. Reliable services can handle customer calls, capture leads, and even schedule pest control services on your behalf.
For the most seamless experience and maximum return on investment, prioritize FieldRoutes-integrated partners like Avoca AI, Voice for Pest, and Pest SOS. These specialized providers offer industry-specific expertise, deeper system integration, and comprehensive operational support that generic answering services simply cannot match.
Pairing these services with solutions like FieldRoutes will help you automate follow-ups, manage customer information, and track sales performance—almost like your own pest control call center. This creates a smoother workflow and drives growth. Learn more about optimizing your business in our guides on increasing pest control sales and how to automate pest control business, or visit our resource center for additional industry insights.
Ready to see how FieldRoutes can complement your call-answering service?
